Refund policy

Our 30-day return policy provides that, after receiving an item, you have 30 days to request a return.

To be eligible for a return, the item must be in the same condition in which you received it, must not have been worn or used, must have all tags attached, and must be in its original packaging. In addition, you will need the receipt or proof of purchase.

To start a return, contact us at davis@divani.store. Returns must be shipped to the following address: [INSERT RETURN ADDRESS].

If the return is accepted, we will send you a return shipping label and instructions on how and where to ship the package. Items sent without a prior return request will not be accepted.

If you have any questions about returns, contact us at any time at davis@divani.store.

Damages and issues
Inspect the order upon receipt and contact us immediately if there are any defects or damage or if you received the wrong item. This way, we can assess the issue and work to resolve it.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (for example food, flowers, or plants), custom products (for example special orders or personalized items), and personal care products (for example beauty products). In addition, we do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please do not hesitate to contact us.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges
The fastest way to make sure you receive what you want is to return the item you received and, once the return has been accepted, purchase the new item separately.

14-day cooling-off period for the European Union
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return the order within 14 days for any reason and without having to provide any justification. As above, the item must be in the same condition in which you received it, must not have been worn or used, must have all tags attached, and must be in its original packaging. In addition, you will need the receipt or proof of purchase.

Refunds
As soon as we have received and inspected your return, we will notify you to let you know whether the refund has been approved or not. If approved, you will automatically receive the refund through the original payment method within 10 business days. It may take some time for the bank or the company that issued the credit card to process and post the refund.
Once more than 15 business days have passed since the return was approved, contact us at davis@divani.store.