Information on returns and warranty

For information regarding returns and product warranty, you can contact us by phone at +39 0861416685 or send an email to support@divani.store. More information and additional conditions can be found in the text below.

Money-back guarantee

If you are not 100% satisfied with the product quality, you can return it within 15 days and receive a full refund. 

Conditions for returning good quality items:

• The returned item must be in its original and intact packaging. Note: for product inspection, the tapes used to seal the package may be removed.
• Assembled furniture cannot be returned.
• The product must remain intact by the buyer.
• The product must retain its original commercial appearance (intact label, undamaged protective film, etc.) and maintain its usable properties. Note: this clause does not apply in case of return of a defective product.
• The returned product must be the same finish as the one originally received by the buyer.
• Used products cannot be returned.
• The product pickup will take place at a location accessible to our vans.

All returns are made in compliance with Legislative Decree 206/2005.

Return process

To return the item(s) within 15 days of delivery, contact us at support@divani.store or by phone at +39 0861416685 specifying the exact name or code of the returned item(s) and the order number. Alternatively, you can fill out the return form below.

Refunds

We will transfer the refunded amount to your bank account the day after the furniture is returned.