Shipping policy

Shipping and delivery

How much does shipping cost?

The shipping cost will vary based on the volume of the order and the destination area. The shipping amount will always be communicated to you during checkout and before the order is completed, where you may choose the shipping method best suited to your needs. If you have any doubts, do not hesitate to write to support@homit.com

How long will it take for my order to be processed?

The shipping times for an order depend on the type and availability of the items you have chosen. Most of our products are put into production specifically for your order; therefore, delivery times may vary based on the availability of raw materials and external factors not attributable to our company.

The average production time for our products is from 3 to 10 weeks.

Delivery times are indicative only and are not binding. No compensation for direct or indirect damages may be claimed for failure to deliver or delayed delivery.

The customer is always informed about the status of the shipment via email message or free SMS to be informed instantly when:

1. the order has been taken in charge;
2. the goods have been dispatched.

Please note that bank transfer requires an additional 48h for verification. If your order includes items with different delivery times. If your order includes items that require particular care during transport, we will use specialized carriers whose delivery times may vary from the standard times indicated. We will make every effort to guarantee you the best possible service and establish a direct line between you and the carrier that will make the delivery. HOMIT undertakes to comply with the estimated delivery times indicated and communicated on the site. However, should unforeseen events occur during the production or order fulfillment stages, you will always be promptly informed by the HOMIT team

For questions or assistance, write to support@homit.com

Who handles the shipping of my package?

Your order will be processed by our logistics service and delivered through the best couriers available on the market, who will send you an email with the tracking number as soon as your order has been entrusted to them. In the case of shipments requiring particular care during transport, specialized carriers will be used, who will provide a telephone notice service to arrange delivery with you.

Can I request shipping outside Italy?

Certainly, HOMIT ships throughout Europe. Indicate the destination country during the purchase process, or send a request to support@homit.com indicating the destination area and we will provide you with all the information you need. Please note that some international shipments involve the payment of customs charges, which will be borne by you. If you have any doubts, do not hesitate to write to support@homit.com

What should I do when my order is delivered?

We recommend that you always check your order at the time of delivery. Verify that the number of packages corresponds to what is indicated on the delivery note; also check the integrity of the packaging and the possible presence of signs of tampering or anomalies affecting the integrity of the contents. In the event of anomalies, indicate the wording “Accepted with reservation” on the carrier's delivery note at the time of signing and write to support@homit.com, providing the delivery details. Please note that you have 14 days to report any discrepancies and submit a complaint. After this deadline, in fact, we will no longer be able to accept either complaints or reports.

Please note: the carrier is not a direct employee of HOMIT, therefore, any damage or error must be reported to both parties. Any note not reported, if it reduces the value of the product, shall be the responsibility of the customer.